aca44 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how aca44 ("Platform", "we", "us", "our") collects, uses, stores, and discloses personal data about you ("Player", "User", "you") when you access or use the aca44 website, mobile interface, games, betting services, payment systems, or any other service made available through the aca44 platform. This Policy forms part of aca44's Terms and Conditions, which are incorporated herein by reference.

By registering an account on aca44, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the aca44 platform.

aca44 is committed to handling personal data responsibly. We collect only the information that is necessary to operate the platform, verify player identity, process payments, and meet our responsible gaming obligations. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

2. How We Use Your Personal Data

aca44 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis to do so, as set out in the section on legal basis below.

• Account registration and management: to create and maintain your aca44 account, verify your identity under our KYC process, and keep your account information up to date.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card methods, to verify payment sources, and to detect and prevent fraudulent transactions.
• Platform delivery: to provide access to the games library, sports betting markets, live casino, crash games, and all other services available on the aca44 platform.
• Responsible gaming: to monitor gaming behaviour for signs of problem gambling, to enforce deposit limits and session time-outs you have set, to honour self-exclusion requests, and to provide personalised responsible gaming alerts where appropriate.
• Security and fraud prevention: to monitor for unauthorised account access, detect suspicious transaction patterns, investigate suspected fraud, and protect the integrity of the platform for all players.
• Customer support: to respond to your support requests, resolve disputes, investigate complaints, and maintain records of communications for quality assurance and regulatory compliance purposes.
• Promotions and marketing: to send you relevant bonus offers, seasonal promotions (such as Eid, BPL, IPL campaigns), and platform news via your registered mobile number — but only where you have not opted out of such communications.

aca44 does not use your personal data for automated individual decision-making or profiling in a manner that produces legal effects concerning you, beyond the fraud-detection and responsible gaming monitoring described above.

4. Data Sharing & Disclosure

aca44 does not sell, rent, or trade your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the purposes described in this Policy:

• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) — strictly for the purpose of executing deposits and withdrawals on your behalf and verifying the ownership of payment instruments.
• KYC and identity verification service providers — for the purpose of verifying your identity documents and confirming that you meet the eligibility requirements to hold an aca44 account.
• Fraud detection and anti-money-laundering screening providers — for the purpose of detecting suspicious transactions, verifying the legitimacy of payment sources, and complying with applicable financial crime prevention obligations.
• Game software providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, Microgaming, and others) — who may receive technical session identifiers and game activity data strictly necessary to deliver live casino, slot, and crash game services to your device.
• Law enforcement, regulatory authorities, and courts — where aca44 is legally required to disclose data in response to a lawful request, court order, or regulatory demand. aca44 will, where legally permissible, notify you of such a disclosure request prior to complying.

All third-party service providers with whom aca44 shares data are contractually required to handle that data securely, to use it only for the purposes for which it was shared, and to comply with applicable data protection obligations. aca44 does not permit third parties to use your data for their own marketing or commercial purposes.

aca44 will respond to valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for the delay. Please note that certain rights may be limited where aca44 has a legal obligation to retain or process your data, such as for KYC records or financial transaction logs required under applicable law.

7. Data Retention

aca44 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data and KYC records are retained for a minimum of 5 years following account closure, as required to satisfy anti-money-laundering obligations and to respond to any regulatory or law enforcement enquiries that may arise after the account is closed.
• Financial transaction records, including deposit and withdrawal logs, are retained for a minimum of 5 years from the date of each transaction to satisfy financial record-keeping obligations and to support dispute resolution.
• Support communications and dispute records are retained for 3 years from the date of the last interaction, to support quality assurance, dispute resolution, and any subsequent legal proceedings.

When the retention period applicable to a category of data expires, aca44 will securely delete or anonymise that data. Anonymised data from which it is not possible to identify an individual may be retained indefinitely for statistical and platform improvement purposes.

9. Changes to This Privacy Policy

aca44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the effective date at the top of this page. Where the changes are significant, we may also notify you via your registered mobile number.

Your continued use of the aca44 platform after any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you are always aware of our current data practices. If you have any questions about a change to this Policy, please contact support at [email protected] before continuing to use the platform.

10. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aca44 handles your personal data, please contact the aca44 support team. Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6), and will acknowledge your data-related query within 48 hours.

Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a brief description of your query in your message so we can respond as efficiently as possible.